Shipping, exchanges and returns
Internal review draft. Approval is pending before publication.
Shipping across Ecuador
We ship within Ecuador subject to carrier coverage and conditions for each product. Costs depend on destination and order details, and are quoted separately before confirmation.
Damaged, incorrect or defective products
Report the issue to redcafc1@gmail.com · +593 99 272 0552. Include the delivery date, product, order reference if available and a description. If possible, keep the packaging and attach photos to help with review.
Exchanges, returns and refunds
Request a review through the contact channels above. Article 45 of Ecuador’s Consumer Protection Law provides a 15-day period from receipt for return or exchange where the nature and condition of the item allow it. Defects and nonconformity are handled according to the applicable consumer rights.
Operations pending confirmation
Carrier arrangements, delivery times and the process for collection, returns and refunds where applicable are pending confirmation.